EPUG technical support
Questions about compatibilities, sizes or orders? You’ll talk to people who work with these consumables every day — not to a call centre.
- Business days We reply by email
- PT · EN · ES · FR Languages we support
- B2B Businesses and professionals
The right channel for detailed technical questions — you can attach photos and drawings.
Send email geral@epug.ptRequest a quote
Large volumes, recurring orders or bespoke terms. We reply with a dedicated offer.
Request a quoteWe reply to emails on business days, as quickly as we can.
You can write at any time and order 24 hours a day. Technical support is handled by email — the counter is for collecting orders.You can choose to collect your order at our warehouse, with no shipping costs. The option appears at checkout.
Casais dos Penedos, Estrada dos Luízes, s/n, Pontével, 2070-367 Cartaxo
Weekdays: 08:00–13:00 and 14:00–17:00. Saturday: 08:00–13:00. Please wait for the notice that your order is ready before travelling.So we can answer you first time
The more of these details you give us, the less back-and-forth — we can usually name the exact reference in our first reply.
- Machine and head Make and model of the cutting head or welding torch (e.g. Precitec, Raytools, WSX, BOCI).
- The part you use today The old reference, if you have it. A photo of the part — ideally with the marking visible — almost always does the job.
- Size and configuration Calibre in mm, layer (single/double) and finish, where applicable. For lenses, the diameter and focal length.
- Quantity How many units you need and how often — that’s what lets us point you to the right price tier.
Frequently asked questions
Do I need an account to buy?
Yes. EPUG sells to businesses and professionals, so buying requires an account — you register during checkout itself, without leaving the cart. We ask for your VAT number at registration, and that’s what we invoice to.
Do prices include VAT?
We always show both: the price including VAT in larger type and, right below it, the same price excluding VAT — usually the figure that matters when buying on behalf of a company. At checkout VAT is itemised, according to the billing country. Quantity prices are shown excluding VAT.
How does quantity pricing work?
Every product has quantity tiers: the larger the quantity, the lower the unit price. The tier table is shown on each product page and the discount is applied automatically in the cart — no code or request needed.
How long does delivery take?
Items in stock ship within 24–48 business hours. Transit time after that depends on the destination. If you need a guaranteed date, tell us before ordering.
How is shipping calculated?
By weight and destination. The exact amount appears at checkout as soon as you enter the delivery address — no surprises after the order. Shipping is subject to VAT, at the same rate as the items shipped.
Where do you ship?
To Portugal and to the other European Union countries. We do not currently ship outside the EU.
Can I collect the order instead of having it delivered?
Yes, and you pay no shipping. Choose "Collection in person" at checkout and pick it up at our warehouse in Cartaxo. Please wait for the notice that it is ready before travelling. Weekdays 08:00–13:00 and 14:00–17:00; Saturday 08:00–13:00.
Can I return an item?
Yes, within the period and conditions set out in the Returns Policy (link below). Before returning, talk to us — it’s often a matter of size or compatibility and gets solved faster.
I don’t know which reference fits my machine. Can you help?
That’s exactly what this support is for. Tell us the make and model of the cutting head or torch, and the size you use today — we’ll name the equivalent reference. A photo of the old part helps a lot.
I need a large quantity or special terms.
Use the quote request. For volumes above the shop’s tiers, recurring orders or bespoke payment terms, we reply with a dedicated offer.
Useful links
Still unsure?
Tell us what you need. If the reference exists, we’ll find it; if it doesn’t, we’ll say so.